Matching Process
Individual care and attention to our clients needs are the cornerstones of our business. When we welcome a new client to LifeMatters our services are designed to meet their individual needs, not ours.

To insure that our services are tailored for each client we have created an evaluation system that will result in a customized Plan of Care for each client’s needs. The Lifematters process combines our evaluation with you or your families input and results in our choosing the correct, qualified Lifematters caregiver for each clients needs.

Clients are directly involved in the selection of the caregiver. Beyond simply assigning an employee with the necessary skills, we invest as much time as necessary to match personalities and ensure that your caregiver is perfect.

Our caregivers are long-term employees, not contractors. This is important because you can be assured that our employees treat their job as a career.

We provide a proactive case management structure where registered nurses and social workers oversee and train our caregivers.

We are highly respected in the community and have outstanding client references.

Our new client evaluation process includes:
Lifematters Client Coordinator interviews our potential client, family member or legal representative, by telephone, e-mail or in person. At that time we complete a Lifematters Medical and Lifestyle Profile, that includes:

• Name and address
• Nicknames and how you would like to be addressed
• Age
• Present living arrangements
• Name of friends and relatives
• Family involvement in current lifestyle
• Former or present occupation
• Daily Routine
• Lifetime accomplishments
• Social activities
• Leisure Activities
• Review of medical history
• Current level of physical mobility
• Type of assistance needed
• Any use of medical equipment
• Mental status
• Any outside support services currently being used
• Scope of services required by Lifematters
• Type and qualifications of personnel
• Potential schedule
• Start of service date

A list of available caregivers will be made that meets the requirements of the clients needs, including:

• License, scope of practice
• Experience, skills assessment scores
• Transportation
• Location
• Hours of schedule
• Personality

An in-person interview when appropriate will be scheduled between Lifematters qualified caregivers and the client to assure a perfect match.

Call 1-800-293-8973  to start interviewing a caregiver today.