Frequently Asked Questions

Is a home consultation offered prior to starting care?

A qualified Lifematters manager or nurse will answer your questions and establish your need for home health care. Additionally they will make an appointment to meet with you and your family to assess and identify your specific needs.

Will there be a written plan of care outlining the duties of the caregiver?

An individualized and detailed care plan will be completed by a Lifematters Registered Nurse for all cases mandated by local licensing regulations. It will be reviewed with a Lifematters staffing coordinator and assigned caregivers.

What services are included in your personal care?

Lifematters care services can include a full home consultation, detailed written care plan, supervisory visit, personal care and help with activities of daily living, medication reminders, light housekeeping, meal preparation, companionship/respite care, and laundry.

You will have a dedicated staffing coordinator to ensure your shifts are staffed to your expectations.

Does LifeMatters also offer Skilled Care services?

Lifematters offers a full range of skilled services provided by licensed and trained LPNs (Licensed Practical Nurses) and RNs (Registered Nurses). All skilled cases are supervised by our staff R.N.

Is transportation available?

Transportation as part of your care program  is available. Our intake will determine if you need someone who has their own vehicle or if you prefer to use your own vehicle. Whether you require assistance to your doctor’s appointment, shopping or if you just want to go to the park, we can help.

What other costs could be associated with your care?

You may be responsible for a premium rate on holidays or mileage charges when a caregiver uses their own care for transportation or errands.

How often will you be billed?

Lifematters billing procedures can vary based on services provided. A Lifematters representative will clarify monthly billing procedures and options including when payment is due back to the company.

Does the company bill long-term care insurance? Will they assist with getting services pre-authorized?

As an agency that is licensed throughout the Washington Metropolitan area, LifeMatters can bill your long term insurance company on your behalf. Additionally, we will assist you with submitting all documentation needed to determine your eligibility and begin your insurance payments.

What are LifeMatters hiring practices?

Unlike many home care companies, we don’t hire independent contractors. Our caregivers are all full-time LifeMatters employees and each of them is an integral part of our home care company.

All caregivers complete a thorough interview process that includes: Reviewing their previous work experience, years of caregiving, medical, healthcare experience and certifications; Past work reference checks; License requirements; Verification to determine their eligibility to work in the U.S.; Required vaccinations and/or other medical checks; National criminal background check; LifeMatters' own CNA test, along with a skills assessment and company policy and procedure orientation.

And, all Lifematters caregivers are our employees so they are licensed and covered by company workers compensation and liability insurance.

What type of training is provided?

Lifematters provides ongoing training for our caregivers that includes: all federal and state required In-service programs to insure that caregiver licenses are up to date and in good standing, training programs provided by appropriate local and national associations including (but not limited to), Alzheimer’s, MS, Parkinson's, ALS and Hospice. Lifematters also provides transfer training by RNs; Ongoing monthly training (e.g. kosher meals, CPR, Aphasia, symptoms of UTI); Regular comprehensive competency assessment by a registered nurse; Oxygen safety in the home; Diabetic diet and nutrition counseling by a licensed dietician; Cultural training (as needed); Depression recognition; and Hospitality training.